Refund and Returns Policy
Return Policy
At GHAB Cart, we want you to be completely satisfied with your purchase. Our return policy is designed to be fair, transparent, and customer-friendly. Please review the following guidelines to understand our return process:
1. Eligibility:
- Items must be unused, in their original condition, and with all tags attached.
- Returns are generally accepted within 14 days from the date of delivery.
2. How to Initiate a Return:
- Log in to your GHAB Cart account and navigate to the “Orders” section.
- Select the order containing the item(s) you wish to return and follow the prompts to initiate the return process.
3. Return Shipping:
- Buyers are responsible for return shipping costs unless the item received is defective or incorrect.
- For defective or incorrect items, please contact our customer support team before initiating the return.
4. Refund Process:
- Refunds will be processed once the returned items are received, inspected, and approved.
- Refunds are issued to the original payment method used for the purchase.
5. Exclusions:
- Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with supporting photos. We will arrange for a replacement or issue a refund.
7. Timeframe for Refunds:
- Refunds are typically processed within 7 business days after the returned items are approved.
8. Contact Us:
- For any return-related inquiries or concerns, please contact our customer support team at customerservice@ghabcart.com.
GHAB Cart is committed to ensuring your satisfaction, and we strive to make the return process as simple and convenient as possible. If you have any questions or need assistance, don’t hesitate to reach out to our dedicated customer support team. Your shopping experience is our priority.